Last updated: September 23, 2026

This Shipping & Returns Policy applies to purchases made through ORIAC and our branded online storefronts, including Daimon Barber Canada, KASHO Connect, Pivot Point Canada and Sam Villa Canada.

We have established consistent shipping and return standards across our brands wherever possible. Certain brands and products have specific satisfaction guarantees or warranty conditions. Where a brand- or product-specific condition is stated below or in the applicable warranty information, that condition will apply.

Shipping

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and statutory holidays.

Processing times may be longer during holidays, promotions or periods of unusually high order volume.

Delivery

Standard delivery within Canada is generally 3–7 business days after processing. Deliveries to remote locations may take up to 14 business days.

Delivery times are estimates and may be affected by carrier delays, weather, remote destinations or other circumstances outside our control.

Shipping Destinations

ORIAC, Daimon Barber Canada, Sam Villa Canada and Pivot Point Canada currently ship within Canada.

KASHO products may be available for shipping within Canada and the United States, subject to product availability and applicable shipping restrictions.

Tracking

Tracking information will be provided once an order has shipped, where available.

Shipping Damage

If your order arrives damaged or has any missing items, please contact us within 24 hours of delivery. Please include your order number and, where possible, photographs of the packaging and damaged item so we can assist you.

Returns & Refunds

General Return Policy

Unless a brand- or product-specific exception applies, eligible products may be returned within 14 days of purchase.

To qualify for a return, the product must:

• Be unused and in its original condition
• Be in its original packaging
• Include proof of purchase or the applicable order number

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped. Some exceptions apply.

Original shipping charges are non-refundable.

A restocking fee of up to 10% may apply.

Clearance & Final-Sale Products

Clearance products and products identified as final sale cannot be returned or refunded unless the product is defective. Manufacturers warranty still applies to clearance items.

Damaged, Defective or Incorrect Products

If you believe you have received a defective product, please contact us within 30 days of purchase.

If you receive a damaged or incorrect item, please contact us within 24 hours so we can review the issue.

Depending on the product and circumstances, an eligible product may be replaced or another appropriate remedy provided.

Brand & Product-Specific Guarantees and Warranties

Daimon Barber Canada

Daimon Barber wants customers to feel confident trying its products and has historically offered its Love It or Leave It satisfaction guarantee.

Where the Love It or Leave It guarantees customer satisfaction, for any reason you are not satisfied with the product in the first 14 days we will refund the value of the product or receive a credit to purchase another item on Oriac.ca. No need to return the original item.

Email us at cheekyreturns@daimonbarber.ca with your order number and a brief message, and let us know why the product didn't work for you.

For all other Daimon Barber shipping and return matters, the standard terms of this Shipping & Returns Policy apply. 

Sam Villa Canada

We guarantee your Sam Villa® tool against defects in material and workmanship for 1-year form date of purchase (or the date that you receive your tool if ordered online). 

Warranty Exclusions: Sam Villa’s guarantee is in lieu of all other warranties, including the implied warranty of fitness. The Sam Villa® warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/non-accidental abuse, loss and theft, burnt cords, or service by another company. Sam Villa® shall not be liable for consequential damages or damages by reason of use of this product for other than its intended purpose. Sam Villa® damages shall be limited to the purchase price of the product.

Improper repair or warranty service performed by someone other than Sam Villa® will void this warranty. Sam Villa® disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. 

Our warranty provides specific legal rights; however, you may have additional rights, which vary by respective jurisdiction. As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply. 

Pivot Point Canada

Defective goods must be reported and returned for a replacement within the first 30 days from the date of invoice. 

Hair may be returned up to 14 days after purchase if in original packaging and original condition. Hair is warranted to the original purchaser for the period of one year from original date of purchase, under normal use and service, against defective material or workmanship. During the warranty period, Pivot Point will replace the hair medium when returned with a copy of the original receipt, a copy or the original of the tag containing the lot number and date, and a letter describing the defect.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Oversized, heavy, specialized or educational products may have different shipping arrangements or charges where identified at checkout or before the order is finalized.

KASHO Connect

KASHO products may be shipped within Canada and the United States.

Eligible KASHO shears are covered by a 30-day satisfaction guarantee. Where this guarantee applies, it supersedes the standard return conditions above.

KASHO shears are also covered against manufacturing defects for the life of the shear, subject to the applicable KASHO warranty terms.

Sale items are non-refundable. Customers are responsible for applicable return or warranty-service shipping costs, and original shipping charges are non-refundable unless otherwise stated.

Warranty Coverage

Some products sold by ORIAC include manufacturer warranties or satisfaction guarantees that provide additional coverage beyond our standard return policy.

Please contact us for a more in depth Warranty Policy for Sam Villa, Daimon Barber, Pivot Point, KASHO and other product warranties, guarantees and warranty procedures.

Contact Us

For questions about shipping, returns, damaged products or warranty service, please contact:

Oriac Trading Company
18410 105 Avenue NW
Edmonton, Alberta T5S 0N7
Canada

Email us at: warranty@oriac.ca

Phone: 1-888-735-4247